Maple Heights Senior Living - Washington, District of Columbia

Eljay

After a year of difficult conversations and struggles with mother and dementia, my family and I made the difficult decision to move her into an assisted living facility. We researched and toured multiple places and landed at Maple Senior Living in Wash., DC approximately 8 months ago. As is common with most senior living centers since COVID hit, leadership struggled with problems of begin understaffed and simply not finding the right mix of workers. Unfortunately, you could see the impact of problems behind the scenes, despite the hard work of committed staff. HOWEVER, a new director, Sue, was hired about 7 months ago. Sue came to Maple READY TO MAKE A DIFFERENCE, and she did so QUICKLY. She brought a renewed energy to the facility, she has inspired and motivated existed staff, she brought on new staff, she saw to it that building projects - like the beautiful balcony - were COMPLETED in time for residents and guests to use it, and she has personally gone it to support her staff and engage consistently with families. If something is not 110%, she acknowledges the family and works with her staff to make things right AND turns everything into a positive learning experience. The residents now have regular activities throughout the week AND WEEKEND so they're not just sitting, watching tv (and they are amazing activities - my sister and I pop in sometimes and join in. I'll try to post a photo or two later... they even include church EVERY Sunday. My mother used to call us repeatedly, sad and bored throughout the day and weekends. Now, she tells us she's too busy to stay on the phone, she has somewhere to be, something to do. ALSO, Sue holds Zoom meetings with families and sends regular emails with updates and invitations for everyone to participate. We've NEVER had this level of engagement. Sue has made it so that Maple is living up to its mission. I've even noticed that my mother and the other residents are responding positively as well. My mother says she feels at home and gives kudos to all the staff whose names SHE ACTUALLY REMEMBERS. One resident who used to cry all the time (I guess from dementia) SMILES and tries to talk whenever we see her, and my family and friends visit A LOT. In fact, my friends have remarked how much better things are and how engaged the residents are. SO, very long story short, Maple has become the reliable and most at-home facility out there, and I have toured SO MANY PLACES. Congratulations to Maple, to its EXTREMELY hard work staff and to Sue whose years of expertise and genuine PERSONAL COMMITMENT shine through each day, even when you're not in the building. Oh, the food and food service team has been exceptional from day one.

Amanda J.

Please avoid Maple Heights. I am a 31 YO woman, 3rd generation Washingtonian, who became the legal guardian for my grandmother and facilitated her move from VA to DC to be closer to me (pre-COVID). The turn-over, lack of communication, high out of pocket cost and mistreatment of residents are all reasons why I would not recommend. The facility is clean, they have no outside space for residents to enjoy fresh air outside of a small balcony/patio upstairs that they never encouraged residents to utilize. They did no cognitive/special activities to stimulate residents. I chose this facility instead of having my grandmother in a nursing home - yet my grandmother's care still was subpar and due to lack of care/interaction during COVID she unfortunately passed. NO1 from this facility called me to offer condolences, to come retrieve her belongings. I have heard nothing from Maple Heights in a year since she passed. Please avoid this facility if you care and love your parent/grandparent.

keep I. U. G. J. G.

Love maple heights.

Marcela S.

Contact them because I needed help and info regarding a senior person new application trying to get accepted.But no body never reply back.

Patricia H.

Ella L.